Principal, March/April 2012 Problem-Solving Tools and Tips for School Leaders. Cathie E. West. Eye on Education. 2011. 169 pages. Cathie E. West presents a tome of checklists and advisory lists of operations and best practices for school leaders to follow covering a wide variety of situations. Her “administration-by-lists” approach creates a simplistic view of complex issues. The author precedes each list with a short vignette of situations that she has encountered during her career.