Postscript: Measuring Measurement
By Gail Connelly Principal, September/October 2011 How am I doing? Ed Koch, the gregarious former mayor of New York City, often stopped people on the street to pose this single question. He’d get an earful about the issues that mattered to average New Yorkers, which helped him better understand the expectations and aspirations of nearly 7 million people. Getting helpful answers depends on asking the right questions.
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